Trusted by Leading Companies
Create personalized and secure connections with customers, banking staff, and other financial service providers ensuring scalable, compliant, and empathetic experiences.
Enhance engagement through personalized interactions across channels, streamline processes, adapt to preferences, and enjoy efficient, personalized communication for meaningful connections.
CloudConnect's integrated omni-channel cloud solutions streamline operations, boost efficiency, and elevate customer service. The platform's seamless integration across channels ensures a cohesive communication experience, contributing to heightened productivity and enhanced customer satisfaction.
Every department now enjoys single-number reachability with IVR, seamlessly connecting all units.
Internal call transfer and conferencing within departments empower users and agents to efficiently conclude consumer calls.
Increased call-handling capacity results in enhanced KPIs, allowing for the effective management of a higher volume of calls per day.
Whisper and Barging functionalities enable key monitoring of agent calls, contributing to improved call quality.
Comprehensive Call Detail Records (CDR) for both incoming and outgoing calls are now available, with agents utilizing the corporate number for outbound calls.
The integration of WhatsApp introduces a more personalized communication approach, enriching the customer interaction experience
A stable and dependable solution was efficiently implemented to cater to Management Services' teleworking requirements, ensuring streamlined operations, excellent voice quality, and recording capabilities without compromising performance.
The Cloud PBX solution empowered Management Services to integrate all telephony functions into their CRM using web and mobile phones via APIs.
Customers consistently connected with their preferred agents using the sticky agent feature, ensuring a seamless experience.
End-to-end call recording, initiated at the beginning of each call, was implemented for Management Services, ensuring the security and compliance of every call with regulatory requirements in the banking sector.
Real-time monitoring of all outbound calls is now feasible.Ask us your questions and together we can create a roadmap that will lead you towards achieving your business goals effortlessly.
Firsthand insights are extremely helpful as they offer direct and authentic perspectives from customers who have implemented our products and services into their businesses.
"CloudConnect worked wonders for our sales team and partners with their telephony and trackability solutions, eliminating any further wastage of valuable time”
"We needed real-time reporting and tracking solutions to manage our workforce and get a better grip on our business. CloudConnect became our savior and provided exactly what we needed to manage our business communication. Their 24/7 customer support team made a real difference."
With CloudConnect, we are able to terminate calls of our on-premise calling solution, leading to a 30% reduction in call expenses while maintaining service quality.
"CloudConnect has been our telephony partner for 3 years and their secure platform, seamless integration, and excellent support have elevated our business's productivity and satisfaction. We highly recommend working with them."
CloudConnect has been providing us with reliable solutions for the past three years. The platform has been stable and has helped us offer seamless service to our internal customers/employees.
Excitel is proud to be partnered with CloudConnect as they have been an invaluable partner in our journey to enhance our communication capabilities . Their cloud telephony solution, serving as an aggregator for our softphone, has revolutionized our voice capabilities.